You develop innovative, end-to-end solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
You analyze customer requirements and processes to identify optimization potential and translate these into compelling proposals and tender documents.
Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs.
You manage collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a consistent overall solution.
You prepare complex concepts in clearly structured, visually appealing presentations.
You keep an eye on current market and technology trends and proactively contribute ideas.
In addition, you take responsibility for the methodological development of our solution design approaches and actively work on the continuous optimization of our process models and best practices.

Completed degree in economics, business informatics, or a comparable field preferred
Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design
Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
Solid understanding of digital business models, modern CX technologies, automation, and the application of AI
Experience in designing complex solutions and preparing proposals and tender documents; ideally complemented by experience coordinating interdisciplinary teams
Confident demeanor, strong analytical skills, and strategic thinking
Excellent MS Office skills, especially PowerPoint and Excel, and the ability to structure and visually present complex concepts
High initiative, solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends
Excellent German and English language skills, both written and spoken.

Solution Architect

Key skills