About this role

Drive a holistic success strategy aligning Slack’s platform capabilities with customer business objectives
Ensure customers achieve significant return on investment with our platform
Advise and guide customers to launch Slack successfully and gain business value
Conduct enablement sessions on opportunity and case management, forecasting, and omni-channel routing
Develop and maintain strong relationships with key stakeholders at customer organizations
Act as a trusted advisor by understanding the customer’s business model and applying proven solutions

9+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
Strong consulting skills and proven results working as a trusted advisor to drive business value
Excellent communication skills to articulate technical issues to diverse audiences
Executive-level interpersonal skills, ability to drive effective conversations at the C-Level
Ability to facilitate difficult discussions and be adept at handling objections
6-8 years of direct experience working on Slack; familiarity with Slack best practices
Slack Certified Admin Certification
Additional Salesforce product certifications are a plus

Customer Success Manager – Director

Key skills