Key skills
CommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Manage a book of business, supporting customers through onboarding, adoption, and ongoing utilization of the product.
- Monitor customer health signals and proactively address risks by engaging customers, coordinating resources, and escalating issues as needed.
- Conduct regular customer check-ins, value reviews, and renewal preparation conversations to ensure alignment and renewal readiness.
- Partner cross-functionally with teams such as Account Management, Support, Product, Sales, and Programs to resolve customer issues and advocate for customer needs.
- Maintain accurate account documentation, notes, and action plans to ensure visibility and consistency across the customer lifecycle.
Requirements
- Minimum 3 years of Customer Success Manager
- Experience with onboarding customers
- Strong written and verbal communication skills
- Ability to build strong relationships with customers
- Ability to travel a few times a quarterly to partners
- Experience with supporting and presenting QBRs
Benefits
- commission
- stock options
- 401(k)
- paid vacation and sick time
- health benefits