Support senior leadership in managing and growing the R&D Services service line, ensuring quality, consistency, and scalability across Development and QA.
Perform or lead the technical skills assessment component of recruitment.
Work with divisions to understand current and future capability needs, shaping hiring, onboarding, and upskilling strategies.
Drive service quality, best practices, and delivery discipline across the service line.
Help divisions embed AI practically and responsibly within development and QA workflows.
Provide practical guidance, plan and advisory support to management and divisions regarding AI opportunities.
Oversee AI-focused engagements, including internal initiatives within Admin team, and external for divisions consulting projects.
Support and contribute to Contour-wide AI and engineering training initiatives.

Bachelor's degree in Computer Science or a related discipline; management education preferred.
10-12+ years of experience in the software industry with a strong grounding in software development and/or software quality assurance.
5+ years of experience in technical leadership and management roles.
Strong understanding and experience with SDLC, AI-SDLC maturity models, Agentic AI, coding practices, quality engineering, deployment and release considerations.
Strong hands-on experience of development tools and languages including .Net Framework, C#.Net, Java, Angular, React, TypeScript etc.
Strong hands-on experience of test automation tools including open source and commercial tools e.g. Playwright, Test Complete etc.
Ability to operate confidently at advisory, managerial, and consulting levels.
Excellent communication and stakeholder management skills.

Manager, R&D Services

Key skills