Lead a client services team promoting a environment focused on accountability, continuous improvement, and professional growth.
Mentor team members to expand capabilities and prepare high performers for increased responsibility.
Manage team performance through goal setting, performance evaluation, and ongoing development, ensuring agreement on operational goals and service expectations.
Oversee delivery of client work from intake through completion, ensuring agreement on scope, timelines, and client expectations.
Ensure accurate onboarding of client data, integrations, and campaign readiness, and coordinate campaign preparation, audience delivery, and execution support across teams.
Partner with Sales to support pre-sale activities including requirements gathering, feasibility assessment, and solution agreement.
Provide consultative input to help shape solutions and align delivery with client needs.
Oversee delivery of custom and non-standard client solutions and support client onboarding enablement.
Identify risks, gaps, and dependencies, and lead resolution.
Ensure documentation, tracking, and visibility of client work in Salesforce and internal systems.
Establish and uphold standards and procedures for delivery, communication, and client engagement, ensuring and scalable execution.
Implement process improvements that increase efficiency, scalability, and service quality.
Support enterprise clients through coordinated, high-touch service.
Partner across our teams, including marketing execution, data, and delivery partners, to ensure understanding, clear handoffs, and client experience.
Promote understanding and outcomes across teams without direct authority, exercising prioritization, and escalation.
Develop and deliver executive-level reporting and presentations that provide visibility into operational performance, risks, and main programs.
Support delivery efforts that impact client performance, campaign effectiveness, and revenue-generating opportunities.
Requirements
10+ years of experience in client services, implementation, or marketing delivery roles
3+ years of experience in automotive industry, with familiarity in data-driven marketing or client-facing delivery environments
Experience leading teams or managing people
Familiarity with automotive marketing environments, including dealer advertising practices, CRM/DMS systems, and experience working with agencies, OEM-related programs, or marketing platforms
Experience managing complex client engagements
Experience with data-driven marketing, audience targeting, and campaign support
Experience managing team performance, operational goals, and service delivery outcomes
Experience establishing standards and promoting consistency
Experience identifying process gaps and implementing scalable solutions
Experience identifying trends and reduce reactive support demand.
Benefits
Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays