Marketing Implementation Manager

Role Overview

• Lead a client services team promoting a environment focused on accountability, continuous improvement, and professional growth.
• Mentor team members to expand capabilities and prepare high performers for increased responsibility.
• Manage team performance through goal setting, performance evaluation, and ongoing development, ensuring agreement on operational goals and service expectations.
• Oversee delivery of client work from intake through completion, ensuring agreement on scope, timelines, and client expectations.
• Ensure accurate onboarding of client data, integrations, and campaign readiness, and coordinate campaign preparation, audience delivery, and execution support across teams.
• Partner with Sales to support pre-sale activities including requirements gathering, feasibility assessment, and solution agreement.
• Provide consultative input to help shape solutions and align delivery with client needs.
• Oversee delivery of custom and non-standard client solutions and support client onboarding enablement.
• Identify risks, gaps, and dependencies, and lead resolution.
• Ensure documentation, tracking, and visibility of client work in Salesforce and internal systems.
• Establish and uphold standards and procedures for delivery, communication, and client engagement, ensuring and scalable execution.
• Implement process improvements that increase efficiency, scalability, and service quality.
• Support enterprise clients through coordinated, high-touch service.
• Partner across our teams, including marketing execution, data, and delivery partners, to ensure understanding, clear handoffs, and client experience.
• Promote understanding and outcomes across teams without direct authority, exercising prioritization, and escalation.
• Develop and deliver executive-level reporting and presentations that provide visibility into operational performance, risks, and main programs.
• Support delivery efforts that impact client performance, campaign effectiveness, and revenue-generating opportunities.

Requirements

• 10+ years of experience in client services, implementation, or marketing delivery roles
• 3+ years of experience in automotive industry, with familiarity in data-driven marketing or client-facing delivery environments
• Experience leading teams or managing people
• Familiarity with automotive marketing environments, including dealer advertising practices, CRM/DMS systems, and experience working with agencies, OEM-related programs, or marketing platforms
• Experience managing complex client engagements
• Experience with data-driven marketing, audience targeting, and campaign support
• Experience managing team performance, operational goals, and service delivery outcomes
• Experience establishing standards and promoting consistency
• Experience identifying process gaps and implementing scalable solutions
• Experience identifying trends and reduce reactive support demand.

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays