Program Director – External Training Programs

Role Overview

• leads the strategy, design, and execution of our test coordinator training program
• ensure that the external coordinators and staff are fully prepared to successfully deliver ACT assessments.
• expert at synthesizing customer feedback with business requirements that ensure confidence and preparation in the delivery of our suite of high-stakes exams.
• responsible for designing, delivering, and managing large-scale, nationwide test administrators training program.
• define the organizations training and learning vision and strategy aligned with business goals, the product roadmap and customer needs.
• prioritize training investments based on impact and ROI.
• determine the best learning solutions delivery methods based on end-user needs and scalability.
• understand and implement new technologies such as automation and AI to accelerate learning and positive outcomes.
• oversee design, delivery, and evaluation of external training programs.
• partner with Product to align training experiences with customer journey maps.
• attend customer events to seek feedback and to share training information.
• ensure learning solutions are scalable, trackable, consistent, and high-quality.
• adapt training to external stakeholders to continuously improve usability.
• manage training budgets and resources.
• oversee learning technologies (LMS, analytics tools).
• lead and develop training staff, instructional designers, facilitators, and vendors.
• set clear expectations, performance metrics, and development paths for direct reports.
• coach the team toward industry-leading learning practices.
• work with external partners, customers, product managers, and business units to diagnose performance gaps.
• act as a trusted advisor on workforce capability and readiness.
• influence leaders to support and model continuous learning.
• establish metrics and dashboards to evaluate learning effectiveness and customer impact (behavior change, performance improvement, ROI).
• use data to refine programs and justify investments.
• report on outcomes to executive leadership.
• articulate a clear vision for an external L&D program by the 3-month mark.
• enhance ACT’s product road map by the 6-month mark.
• demonstrate outcomes tied to the product roadmap and improved coordinator performance by the 12-month mark.

Requirements

• 7+ years of proven experience in large-scale training delivery and strategy, program management, and team leadership.
• Demonstrated experience leading the standing up an LMS platform (selection, implementation and management).
• Experience using AI, modern technologies and other automated solutions to deliver trainings at scale and with efficacy.
• Experience and demonstrated success leading, managing, and building teams of training professionals.
• Strong self-starter with builder mindset; comfortable with ambiguity and forging new paths.
• Strong analytical skills with ability to measure and report ROI.
• Excellent communication, stakeholder management skills and strong customer orientation in designing learning with end-user experience in mind.
• Willing to take on administrative work and direct training.
• Solid knowledge of and ability to apply learning technologies and modern instructional design practices.
• Ability to travel up to 25% to engage with customers on training, improvements and other feedback.
• Bachelor's degree in Instructional Design, Education, Human Resources, Business or a related field of study, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Benefits

• company paid life insurance
• medical
• dental
• vision
• flexible health and dependent spending accounts
• 401(k) retirement savings with company match
• paid holidays
• paid time off