Key Account Manager – Hosting

Role Overview

• You take over customers after contract signing, actively support the onboarding process, and ensure a smooth start.
• You build long-term, trusted customer relationships and act as the main point of contact for your accounts.
• You anticipate customer needs before they are raised and coordinate the appropriate solutions internally.
• You analyze growth potential in existing accounts and develop it strategically through upselling and cross-selling.
• You work closely with engineering, support, and sales, coordinate resources, and confidently mediate between the customer and the team.
• You gather market and customer insights, report regularly to the team lead, and actively contribute your knowledge to the ongoing improvement of our processes.
• You attend trade shows and events 3 to 4 times a year and represent maxcluster directly to customers.

Requirements

• Several years of experience in Key Account Management, Customer Success, or customer support, ideally in a tech or hosting environment.
• You communicate clearly, present yourself confidently, and can explain complex technical matters in an understandable way.
• You have genuine technical affinity and an interest in e-commerce. This is not a nice-to-have for this role.
• You work in a structured, independent, and solution-oriented manner, even when things get busy.
• You are willing to travel to customer sites occasionally and to attend trade shows 3 to 4 times a year.

Benefits

• Thanks to our onboarding program, you are part of the team from day one.
• Lifelong learning is essential to us.
• We consider regular breaks important, so we offer extensive free catering and have our own company restaurant.
• We offer a hybrid working model and flexible working hours to give you room for professional and private commitments.
• We provide a varied range of health and sports opportunities.
• We offer a permanent employment contract and 30 days of vacation.