Lead the design, build and ongoing management of CAA’s SharePoint‑based intranet
Develop and manage site architecture, navigation, templates, permissions, and structural standards
Partner with IT, vendors, and internal stakeholders to implement enhancements, integrations, and platform capabilities
Establish and maintain digital workplace governance frameworks
Serve as CAA’s KMS Librarian, responsible for maintaining taxonomy, metadata, tagging standards
Define and enforce KMS governance policies, standards, and best practices
Conduct regular content audits to maintain accuracy
Deliver user training and support through onboarding materials
Drive adoption of Copilot and other AI tools

Bachelor's degree in Communications, Information Science, Business or related field
5+ years of experience in knowledge management, intranet/digital workplace management, or internal communications
Demonstrated experience building and managing SharePoint sites and document libraries
Familiarity with AI-powered tools (e.g., Copilot) and their application in digital workplace environments
Strong organizational, analytical, and project management skills
Excellent written and verbal communication skills
Experience training and supporting non-technical users
Ability to manage multiple priorities and drive projects to completion

Digital Experience Manager

Key skills