Operate as the main point of contact with ThousandEyes customers
Launch and on-board new customers, and set them up for success with the platform
Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth
Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
Understand the platform and how your customers are using the tools; be able to make suggestions and identify areas for upsell and growth
Ensure the timely renewal communication and closure
Conduct business reviews with customers, tracking outcomes and follow-up items
Forecast and track key account metrics
Identify and qualify growth opportunities, collaborate with sales teams to drive closure
Drive customer renewal
Assist with high severity requests or issue escalations as needed

A standout 'customer first' attitude
Outstanding communication and problem-solving skills
Excellent listening, negotiation and presentation skills
Proven background in lead generation and prospecting
At least 5+ years of professional experience with closing experience in software sales
Ability to work with various business units
Highly organised with outstanding follow-up skills
Technically adept, understanding of software and how businesses use software
SaaS experience a plus, but not required
Passion for cloud technologies
4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
additional paid time away may be requested to deal with critical or emergency issues for family members
optional 10 paid days per full calendar year to volunteer
annual bonuses subject to Cisco’s policies

Renewals Manager

Key skills