Senior Associate, Program Manager

Role Overview

• Support Ancillary Programs deployments in collaboration with Client Success, Sales, and Support teams by coordinating timelines, aligning stakeholders, and tracking progress.
• Assist in the development and refinement of implementation processes across campuses and ancillary partners, with a focus on consistency, documentation, and efficiency.
• Partner with cross-functional teams to intake, track, and prioritize product feedback related to Ancillary Program operations.
• Coordinate beta testing efforts for new Ancillary Program products/features in partnership with product and engineering teams, including scheduling, communication, and issue tracking.
• Monitor key operational metrics in collaboration with providers to identify areas for improvement and support daily delivery efficiency.
• Support Client Success Managers in evaluating and maintaining ancillary program operations, assisting with expansion opportunities and performance analysis.
• Collaborate with providers to help plan and execute marketing initiatives across campuses.
• Maintain documentation, training materials, and shared knowledge resources to promote information sharing and operational readiness.
• Act as a point of contact for day-to-day communications with external providers, escalating issues to senior team members as needed.
• Help collect and organize performance data for reporting and analysis, assisting in identifying trends or potential improvements.
• Participate in the development of business cases or pilot proposals by gathering data, stakeholder input, and supporting materials.
• Participate in process improvement discussions to suggest and help test workflow enhancements.
• Assist with regular operational reviews and reporting to ensure compliance with standards and internal benchmarks.
• Travel up to 10–15% to support deployments and special initiatives as needed.

Requirements

• Bachelor’s degree or equivalent experience
• 1–2 years of relevant work experience in program coordination, client success, operations, or business support roles; experience in a startup or tech environment a plus
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain strong attention to detail
• Strong organizational, communication, and interpersonal skills with the ability to work well with internal and external stakeholders
• Comfort working in a fast-paced, evolving environment with a collaborative mindset
• Basic proficiency in Microsoft Excel or Google Sheets; familiarity with data visualization or project management tools (e.g., Tableau, Asana, Monday.com) a plus
• Willingness to learn and grow within a cross-functional operations team

Tech Stack

• Tableau

Benefits

• competitive salary package including equity and 401K
• multiple medical, dental, and vision plans great perks that are not listed