Manager, Product Analytics

Role Overview

• Reporting to the Vice President of Product
• Leads qualitative UX research (discovery interviews, concept testing, usability studies, synthesis)
• Translates qualitative insights into hypotheses and partners with Product Data Analysts / Scientists and Business Analysts to validate findings with quantitative data
• Leverages AI tools to accelerate research synthesis, insight generation, and UX writing workflows
• Develops and maintains UX writing standards, voice and tone guidelines, and content patterns
• Partners with Product Managers and Designers to influence product strategy and roadmap decisions
• Mentors team members on research, content, and responsible AI usage best practices

Requirements

• Bachelor’s degree in computer science, engineering, design, or related field OR equivalent practical experience
• Formal training in UX, HCI, or interaction design (Preferred)
• 6–8+ years of UX research experience with a strong emphasis on qualitative methods with 3–5 years of experience working on user-facing software products (Required)
• Demonstrated experience using AI tools to support UX research and/or UX writing (Required)
• Experience partnering with analytics, data science, or business intelligence teams (Required)
• Demonstrated experience collaborating with designers on production applications (Required)
• Experience in regulated or complex product domains (Preferred)
• Experience operationalizing research insights across multiple teams (Preferred)
• Experience at product-led technology companies (Preferred)
• Experience working with design systems or platform-level UI infrastructure (Preferred)
• Knowledge of qualitative UX research methodologies (interviews, ethnography, usability testing); UX writing and content strategy best practices; human-centered design, accessibility, and inclusive design principles, and capabilities and limitations of AI tools used in UX research and content creation (Required)
• Knowledge of mixed-method research models (qual + quant validation) and regulated digital environments (healthcare, fintech, or similar) (Preferred)
• Research planning, facilitation, synthesis, and storytelling skills (Required)
• UX writing for product interfaces, flows, and system messaging skills (Required)
• Cross-functional collaboration with data and analytics partners skills (Required)
• Prompt design and evaluation for AI-assisted research and writing skills (Preferred)
• Workshop facilitation and hypothesis-driven research alignment skills (Preferred)
• Ability to use AI-powered tools for research synthesis and pattern detection; drafting and iterating UX copy; accelerating documentation and insight sharing (Required)
• Ability to lead ambiguous discovery efforts and turn insights into clear direction (Required)
• Ability to collaborate effectively with quantitative partners to validate ideas (Required)
• Ability to apply AI responsibly, critically, and ethically in research and content work (Required)
• Ability to influence long-term research and content strategy across product lines (Preferred)

Benefits

• None specified