Federal Inside Sales Representative, Department of Homeland Security

Role Overview

• As an Inside Sales Representative supporting Civilian DHS accounts, you will play a key role in customer acquisition, pipeline development, and deal execution.
• Responsibilities include: Prospect & Pipeline Development Source new opportunities through inbound lead follow-up, outbound outreach (calls, emails, prospecting campaigns), and federal marketing initiatives.
• Research DHS accounts, identify key decision-makers, and generate interest by aligning solutions with mission priorities.
• Build and maintain a robust sales pipeline, managing leads and tracking activities in CRM (NetSuite or similar).
• Understand Civilian customer requirements, procurement processes, and acquisition cycles to position Paragon Micro’s hardware, software, and services solutions effectively.
• Conduct tailored online demos and presentations to Civilian prospects.
• Partner with Civilian Account Executives to build pipeline strategies, progress opportunities, and close deals.
• Negotiate rates, validate availability, and proactively manage order registrations and timelines with distribution partners.
• Achieve monthly and quarterly revenue objectives by driving consistent deal closure.
• Build and nurture trusted relationships with Civilian customers, vendor partners, and internal stakeholders.
• Act as a liaison between Account Executives, customers, and channel partners to ensure smooth communication and solution delivery.
• Track and maintain order details during and post-sale to ensure customer satisfaction and compliance.
• Represent Paragon Micro at Civilian-related industry events and trade shows as needed.

Requirements

• 5+ years of proven inside sales experience with a strong track record supporting Civilian customers, direct DHS support is a plus.
• Knowledge of federal procurement cycles, contracting vehicles, and acquisition processes.
• Strong phone presence with the ability to cultivate quality customer engagements while managing high-volume outreach.
• Experience working with NetSuite or similar CRM and federal sales tools.
• Excellent communication skills with the ability to tailor messaging to military and civilian stakeholders.
• Strong listening, presentation, and negotiation skills.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced federal sales environment.
• Proactive, resourceful, and adaptable—comfortable navigating ambiguity and aligning with Civilian mission priorities.

Benefits

• Mission Impact: Support our Civilian customers by delivering technology that advances critical operations.
• Growth Opportunity: Contribute to a rapidly expanding Federal team with opportunities to advance your career.
• Collaborative Culture: Join a team that values creativity, initiative, and accountability.
• Entrepreneurial Spirit: At Paragon Micro, if it makes business sense—we’ll do it.