Surety Claims Specialist – Adjuster

Role Overview

• Independently investigate, evaluate, and adjudicate surety bond claims
• Communicate directly with claimants, trustors/principals, and Customs & Border Protection (CBP) regarding claim files
• Acknowledge claims, notify clients, record claims data, and issue payments in a professional and timely manner
• Analyze claims for statutory compliance and determine validity and disposition
• Research applicable federal statutes, regulations, and agency guidance
• Manage aggressive enforcement timelines requiring timely responses
• Draft and file petitions and/or protests to mitigate or cancel claims
• Evaluate Bond Programs claims through investigation and data gathering
• Draft claim denials based on claim research

Requirements

• Minimum of 3 years of relevant experience in a professional role within the importation industry or related fields such as contracts, finance, or billing support
• Prior experience in direct insurance support, particularly with a focus on logistics, is a plus
• Strong follow-up skills
• Ability to manage a high volume of work while consistently meeting deadlines
• Professional interpersonal skills and ability to be firm with insureds
• Claims Adjuster license required within the first 180 days of employment

Benefits

• Health, dental and vision insurance
• 401(k)
• Tuition reimbursement
• Student debt assistance
• Hybrid in-office and work from home environment