Senior Client Success Director

Role Overview

• Build and manage ongoing professional relationships with clients and stakeholders
• Ensure we maintain relationships at multiple levels within the client
• Provide insights to help drive consistent account placements from assigned clients
• Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
• Organize training for clients by assessing their needs and communicating with both client and Aspirion departments
• Communicate with clients to resolve escalated processing/protocol issues
• Conduct performance reviews and executive business reviews with clients, onsite preferred
• Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution
• Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided
• Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services
• Analyze trends and report on key performance indicators
• Identify and assess client needs to exceed expectations
• Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
• Maintain HIPAA certification and compliance
• Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues
• Ensures any account projects are being worked in a time fashion

Requirements

• Bachelor's degree required
• Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required
• Technical skills using MS Office applications (Word, Excel, Power Point) required
• Executive presence and presentation skills required

Benefits

• unlimited opportunities for advancement
• full benefits package
• health, dental, vision and life insurance upon hire
• matching 401k
• competitive salaries
• incentive programs