ServiceNow Solutions Architect

Role Overview

• Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Performs application maintenance to include performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manages ServiceNow instance security: user/group access, administration, access control lists.
• Initiate health scans and tracks the remediation of findings.
• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
• Use good coding practices, to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
• Incorporate ServiceNow best practices and accelerators.
• Lead technical aspects of the ServiceNow implementation
• Provide technical guidance during workshops and assist in the creation and refinement of stories
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
• Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
• Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
• Act as a mentor to support less experienced colleagues
• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to the development of opportunities and provide input to grow our business

Requirements

• Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
• Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain.
• Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
• Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
• Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
• Experience with ServiceNow and applying ITIL standards.
• Hold a ServiceNow System Administrator certification and Implementation Specialist
• Experience with Data Migration
• Must be a ServiceNow Certified Technical Architect (CTA)

Tech Stack

• ITSM
• ServiceNow

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off