Provide technology support operations including IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls
Partner with internal customers and the business to translate needs into new processes, process documentation, metrics, and reporting for insights and data visualization
Drive data analysis that provides meaningful insights on business strategies and operational improvements
Troubleshoot, debug, maintain, and improve existing reporting sources and solutions
Demonstrate the ability to explore and quickly grasp new technologies to progress varied initiatives

High School Diploma, GED, or equivalent certification
At least 1 year of Technical Operations experience
At least 1 year of experience with IT systems and infrastructure
At least 1 year of experience with desktop platforms and operating systems
At least 1 year of experience with incident management and reporting tools
Bachelor’s Degree in Business, Information Systems, or Computer Science (Preferred)
1+ year of experience with ServiceNow (Preferred)
1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions (Preferred)
1+ year of experience with Jira (Preferred)
Demonstrate ability to work within Google Workspace to perform data gathering and analysis (Preferred)
Hands-on experience with Data Visualization Tools (e.g., Tableau, PowerBI, Amazon QuickSuite, etc) (Preferred)
Familiarity with support ticket data and analysis (Preferred)
ITIL Certification (Preferred)

Support Operations Associate

Key skills