Customer Service Administrator

Role Overview

• Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
• Emails
• You will be asked to enter tickets into our database that arrive via our customer email portal
• Data Entry – You will be asked to process data entry tasks as needed
• Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes
• You will be asked to assist management team in special projects as deemed necessary

Requirements

• Minimum 2-3 years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)
• Strong typing skills required
• Pays attention to detail

Benefits

• Professional development