Customer Service Administrator – $18–$21/hr
Raleigh, North Carolina, United States of America
Full Time
4 days ago
$36,000 - $42,000 USD
Key skills
Communication
About this role
Description
Love Where You Work!
At Towne Properties, we build more than communities—we build careers. Join a Top Workplace (2018–2025) and grow with a company that values professionalism, service, and long-term success.
Customer Service Administrator – $18–$21/hr
Location: Raleigh, NC (Carolina Regional Office)
Schedule: Monday–Thursday, 8:00 AM–5:30 PM; Friday, 8:00 AM–1:00 PM
Job Type: Full-Time (On-Site)
What You’ll Do
- Serve as the primary contact for residents, homeowners, and Board members
- Provide reception coverage in the mornings, greeting visitors and managing incoming calls
- Support Community Support Assistant (CSA) responsibilities in the afternoons
- Provide high-level administrative support, including reports, correspondence, and record management
- Manage resident communications and ensure timely, accurate responses
- Prepare newsletters and official community communications
- Support Board operations and track follow-up items
- Maintain front desk professionalism and assist with office operations
What You Bring
- 2+ years of customer service and administrative experience
- Prior HOA experience a plus
- Strong business writing and professional communication skills
- Proven ability to manage multiple priorities with accuracy and efficiency
- Advanced proficiency in Microsoft Office (SharePoint/OneDrive preferred)
- High level of professionalism, discretion, and problem-solving ability
- Valid driver’s license, reliable transportation, and auto insurance
Compensation & Benefits
- Medical, dental, vision, life insurance, and FSA options
- 401(k) with company match
- Paid time off, holidays, vacation, and personal days
- Training and career development through Towne University
- Referral bonuses, recognition programs, and a supportive team environment
Why Towne Properties?
- Family-owned and operated since 1961
- Recognized as an Energage Top Workplace (2018–2025)
- Opportunities for long-term growth and advancement
Apply today and grow your career with Towne Properties—where we build great places to Live, Work, Shop & Play®!
Towne Properties is an Equal Opportunity Employer. Employment is contingent upon successful completion of background and MVR screening.