You primarily advise customers on how to use AI and automations to eliminate manual workflows and make their internal processes scalable.
You enable customers to translate business challenges into technically sophisticated, automated solutions within their ecosystem.
With your technical understanding and a "problem-solving-first" mentality, you build deep trust and show how the tool can exponentially accelerate customers' progress toward their goals.
You navigate customer organizations confidently to uncover opportunities for digital transformation and the adoption of new technologies.
You leverage usage data and insights to develop communication strategies that scalably promote technical maturity and the expansion of the customer relationship.
You run targeted workshops and training sessions. Your goal is for customers not only to use their new solutions but to love them and master them confidently.

3+ years in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.
Technical affinity: you understand how APIs work, how data flows between systems, and how to analyze integration logic.
Change management DNA: experience guiding organizations through software transitions or process optimizations (transformation management).
Executive presence: outstanding communication skills to establish technical credibility with both end users and C-level executives.
Analytical mindset: you enjoy using data to identify opportunities in your customer portfolio and plan the next "big win."
Adaptability: a positive, high-energy attitude with the ability to thrive in a fast-paced, constantly evolving technological environment.
Nice to have: experience in strategy consulting or business process mapping.
Language skills: you have very good German (C1) and good English (B2).

Remote work – 100% location-independent work is not a new trend for us but a core part of our work philosophy.
Trust-based working hours – we have no mandatory office attendance and no core working hours.
Equipment of your choice – modern collaboration tools and software, laptop, phone, and home office setup are all provided.
30 vacation days – because your rest matters to us.
BahnCard 25 – even with remote work, we want it to be easy for you to meet your team.
Opportunity to shape your role – your voice is heard. One of our latest initiatives, started by a colleague, became an NGO project!
Like to stay active? So do we! Whether Urban Sports Club, EGYM Wellpass, yoga, or running – we love movement and support you in staying active!

Customer Success Manager

Key skills