Customer Success Manager

Aretiforce is an established Salesforce consultancy focused on delivering genuine value to their clients. They are seeking a Customer Success Manager to oversee the full customer lifecycle, ensuring client satisfaction and driving adoption of Salesforce solutions.

Responsibilities:

• Onboard new clients and set them up for long-term success
• Drive adoption and make sure customers are actually using what's been built
• Own renewals and retention across your book of business
• Run onboarding calls
• Build strong relationships across multiple stakeholders
• Identify expansion opportunities
• Flag risk early
• Be the internal voice of the customer when it matters

Requirements:

• Mid-level CSM with solid Salesforce experience
• Hands-on familiarity with Salesforce
• At least one active Salesforce certification
• 3–5 years in a customer success or account management role, ideally at a Salesforce consultancy or ISV partner
• Comfortable managing a portfolio of accounts across different sizes and stages
• Strong onboarding and implementation experience
• Proven track record on renewals and retention
• Commercial awareness to spot and develop expansion opportunities
• Excellent communicator, comfortable with both end users and C-suite stakeholders
• Organised, proactive, and genuinely invested in client outcomes
• More than one active Salesforce certification