Role Overview
- Workflow Management: Receive, triage, and process data subject requests (access, deletion, correction, portability, etc.) within the legal deadlines established by the LGPD;
- Internal Coordination: Liaise with IT, Data Engineering, Legal and CX teams to locate and extract personal data from the company’s systems;
- Communication with Data Subjects: Draft clear, technically accurate, and empathetic responses to users regarding the status of their requests;
- Documentation: Maintain detailed records of all requests handled for audit and compliance purposes;
- Process Improvement: Identify bottlenecks in the service workflow and propose automations or enhancements to the data subject journey.
Requirements
- Education: Bachelor’s degree in Law, Business Administration, Information Technology, or related fields;
- Legal Knowledge: Solid understanding of the LGPD (Brazilian General Data Protection Law) and preferably the GDPR;
- Technical Experience: Familiarity with privacy management tools (e.g., OneTrust, Securiti.ai, TrustArc) or ticketing systems (Zendesk, Jira);
- Soft Skills: Strong analytical skills, excellent writing, and the ability to work under critical deadlines.
Benefits
- Here, your Health is a priority
. Medical and dental plans
. Medication assistance
. Health voucher for family members
. Free psychotherapy sessions
. Telemedicine and second medical opinion
. Free flu vaccination
. Health care programs
. Meal allowance or on-site cafeteria (depending on work model)
. Food allowance
. Christmas food allowance
- Ensuring Well-being and Quality of Life in all aspects of life
. Gym and fitness studio plan
. Home office allowance (for hybrid and remote work models)
. Pet health plan
. Birthday day off
. Up to 40% discount on our products
. Employee association (agreements and partnerships, multi-brand store, TotalPass gyms, courses and more!)
. Travel and accommodation program
- For the Family, our most precious asset
. Childcare assistance
. Child nutrition credit
. Nanny assistance
. School supplies assistance
. Legal, psychological and social counseling
. Support for parents of children with special needs
. Extended parental leave (180 days for mothers and 120 days for fathers)
- Mobility for your on-site commute
. Transit voucher and parking (hybrid and on-site models)
- Security for protection and financial peace of mind
. Life insurance
. Bereavement support for loss of parents
. Private pension plan
. Payroll-deductible loans