Administrative Assistant

Role Overview

• Support leadership and teams in serving customers and interfacing areas via email, internal and external calls, or other communication channels used at Localiza;
• Map current workflows and processes, identifying improvement opportunities that contribute to a human-centered, successful experience;
• Support the optimization and automation of workflows identified in the mappings;
• Assess impacts related to supplier registration in the vehicle service journey and support the management of related actions;
• Innovate, test, and support the implementation of new tools and systems that improve customer experience and optimize processes;
• Contribute to performance analyses for the area;
• Meet the targets established in the current Management Agreement by executing the actions defined in the targets plan;
• Resolve customer service requests and communicate the outcome via email, internal or external calls, or other communication channels used at Localiza;
• Help reduce SLA by completing customer requests preferably before the stipulated deadline, always ensuring quality and a customer-focused approach;

Requirements

• Completed high school diploma;
• University degree (completed or in progress) is a plus;
• Interpersonal skills;
• Strong verbal and written communication skills;
• Agile and detail-oriented;
• Customer-oriented mindset;
• Logical and critical thinking skills;
• Innovative mindset;
• Analytical mindset;
• Experience in B2B and B2C customer relations is desirable;
• Microsoft Office (intermediate);
• Writing (good written expression and verbal presentation skills);
• Automotive knowledge is a plus;
• Experience with back-office activities;

Benefits

• Profit-sharing;
• Food allowance;
• Meal voucher;
• Health insurance;
• Dental insurance;
• Gympass;
• Private pension plan;
• Transportation voucher;
• Allya;
• Unlimited access to a variety of courses through our Localiza University;
• Internal training and development programs;
• Discounts on vehicle purchases and rentals;