Support leadership and teams in serving customers and interfacing areas via email, internal and external calls, or other communication channels used at Localiza;
Map current workflows and processes, identifying improvement opportunities that contribute to a human-centered, successful experience;
Support the optimization and automation of workflows identified in the mappings;
Assess impacts related to supplier registration in the vehicle service journey and support the management of related actions;
Innovate, test, and support the implementation of new tools and systems that improve customer experience and optimize processes;
Contribute to performance analyses for the area;
Meet the targets established in the current Management Agreement by executing the actions defined in the targets plan;
Resolve customer service requests and communicate the outcome via email, internal or external calls, or other communication channels used at Localiza;
Help reduce SLA by completing customer requests preferably before the stipulated deadline, always ensuring quality and a customer-focused approach;
Requirements
Completed high school diploma;
University degree (completed or in progress) is a plus;
Interpersonal skills;
Strong verbal and written communication skills;
Agile and detail-oriented;
Customer-oriented mindset;
Logical and critical thinking skills;
Innovative mindset;
Analytical mindset;
Experience in B2B and B2C customer relations is desirable;
Microsoft Office (intermediate);
Writing (good written expression and verbal presentation skills);
Automotive knowledge is a plus;
Experience with back-office activities;
Benefits
Profit-sharing;
Food allowance;
Meal voucher;
Health insurance;
Dental insurance;
Gympass;
Private pension plan;
Transportation voucher;
Allya;
Unlimited access to a variety of courses through our Localiza University;