Perform benefit education and validation
Face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability
Handle accurate verification and calculation of patient liabilities including previous balances and collection of patient payments
Must make at least 3 attempts each day to visit a patient's room
Assist eligibility specialists in the verification of insurance information, Medicaid and charity processing

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED Required
CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Financial Counseling Specialist

Key skills