Lead activities to review current processes and metrics that support operational effectiveness
Identify constraints or opportunities that may inhibit or accelerate the business and/or technology strategy
Develop artifacts that accurately and completely describe current state processes, practices, and/or metrics
Capture opportunities to simplify our process while also improving KRIs/KPIs or operational metrics
Facilitate discussions with IT, Product, and Business subject matter experts to understand the problem statement and/or opportunity
Lead projects with the expectation that all assigned analysis work within a specific domain is completed with minimal supervision
Communicate effectively with managers and colleagues, coordinate discussions with subject matter experts to gather requirements
Capture and upkeep KRIs, KPIs, or Operational Metrics, while developing lists of critical documentation, artifacts supporting project activities

3+ years of related experience.
Bachelor's degree in related field required.
1+ years hands-on experience with ITSM Change Management.
Entry level to intermediate knowledge of general Financial Services or Banking is preferred.
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate to advanced in process and data analysis within a specific domain or functional area utilizing critical thinking skills.
Intermediate to advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.), as well as technical aptitude & experience within a specific domain.
Intermediate speaking and writing communication skills.
Intermediate influencing and relationship management skills.
Ability to manage multiple high-priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
Self-driven and resourceful to achieve goals independently as well as work well in groups.
Ability to quickly adapt to new or changing technologies and business requirements.
Occasional travel required.

Staff IT Analyst I – ITSM/IT Change Management

Key skills