Proactively manage and resolve past-due balances, multi-invoice disputes, and high-dollar discrepancies on assigned strategic/key accounts, within escalation guidelines
Perform daily preparation and posting of cash receipts to respective customer accounts
Review and resolve unapplied cash and open credits of assigned accounts
Ensure compliance with company policies, including documentation for accounts receivable transactions
Communicate (through email and phone calls) with clients in a professional and timely manner, to encourage payment while maintaining positive employee relations
Utilize with increasing proficiency tools and systems required to perform duties
Identify, escalate, and resolve issues attributing to account delinquency
Support month-end close, reconciliations, and audit/SOX documentation
Partner cross-functionally with Sales, Legal, Billing, Treasury, and other stakeholders to conduct detailed research, facilitate resolution meetings/calls, and implement solutions that improve cash flow for high-priority accounts
Identify process gaps in handling strategic accounts and contribute to AR automation and continuous improvement initiatives

Associate’s degree in finance, accounting, or business preferred
Minimum 4 years' experience in finance/accounting or related industry required, with demonstrated handling of complex accounts and dispute resolution
Proven ability to perform in-depth analysis and research across multiple systems, coordinate with senior stakeholders, and resolve escalated issues independently
Accuracy and attention to detail are a must
Demonstrable competency with programs including Microsoft office and clerical software
Strong organizational, interpersonal, and Excel skills are needed for this position
Experience using ERP systems
Ability to navigate and analyze data from multiple systems
Effective written and verbal communication skills across departments and organizational levels
Reliability in managing email traffic and meeting deadlines
Ability to work with a high volume of transactions in a timely manner on deadlines
Ability to work overtime

medical, dental, and vision insurance coverage
disability and life insurance coverage
401(k) savings plans
paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service

Accounts Receivable Specialist III

Key skills