Managing end to end collection process for Customer accounts in either our Residential, Business and E&G or Wholesale segments, as required providing best customer experience.
Exercising sound judgement and building cross-functional relationships within the business
Administration of the debt collection processes, driving performance and maintaining DSO levels as specified and escalating any potential risks to leaders.
Ensuring accuracy and completeness of customer data and information within CMS (Client Management System), NetSuite and other systems/reports as required.
Managing conflict resolution and acting as an escalation point for account disputes and other matters to support other teams within the business.
Processing of all customer payments as required including allocating and receipting.
Conducting credit checks with pre-established policy guidelines.
Assisting with customer account enquiries, including reconciliation, refunds and resolution of disputes which are bank initiated or relating to collection of debt.

An understanding of the telco industry
Previous experience in accounts receivable and / or a similar role within the Telecommunications sector is beneficial
Proven computer literacy (MS windows, office, outlook)
Organisational and time management abilities
Excellent communication skills (verbal & written)
Able to ‘’take the heat’’
Conflict resolution and debt collection experience is beneficial but not essential
Aptitude for clear communication, consultation and consideration of others
Understanding of and ability to apply negotiation techniques and innovative thought process
High level time management and workflow management skills
Strong Attention to detail
Demonstrated ability to solve problems and think like a leader
Work independently and as part of a team
Ability learn quickly and adapt to changing situations and work within a fast paced, high volume environment

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia

Accounts Receivable Officer

Key skills