Technology Meeting Engineer

Role Overview

• Responsible for the firm’s strategy, governance, support, and lifecycle management of the firm's Zoom platform and global meeting services
• Ensure reliable, secure, and high-quality meeting experiences across all offices by designing scalable Zoom architectures, establishing operational standards, and leading global meeting support operations
• Oversee the design, configuration, and lifecycle management of Zoom Rooms, Zoom Webinars, Zoom Phone integrations, and related AV technologies
• Partner closely with Audio Visual, Network, Security, and Office Technology Managers to ensure collaboration technologies are standardized, secured, optimized, and consistently supported across the firm
• Lead the meeting support teams responsible for assisting attorneys and staff with high-profile meetings, firmwide events, executive-level conferencing, and ensures seamless meeting delivery
• Lead the meeting support team responsible for real-time meeting assistance and troubleshooting
• Develop support protocols for executive meetings, client events, webinars, and large-scale firmwide broadcasts
• Coordinate coverage across time zones to ensure 24/7 meeting support readiness
• Define escalation procedures and incident response workflows for meeting disruptions
• Enforce service level consistency and deliver exceptional meeting experiences
• Serve as primary liaison with Zoom and related collaboration vendors
• Manage platform upgrades, new feature evaluations and rollouts, and service enhancements
• Evaluate new collaboration tools and integrations that enhance meeting experiences
• Monitor vendor performance, licensing utilization, and platform health metrics
• Collaborate with Office Technology Managers on conference room deployments and Zoom Room integrations
• Provide architectural guidance for meeting technology deployments in new offices or redesigned conference rooms
• Oversee day-to-day health and performance of the firm's Zoom environment
• Manage platform configurations, policies, security settings, and user provisioning
• Coordinate troubleshooting of escalated conferencing issues across AV, network, and infrastructure teams
• Ensure all Zoom configurations adhere to firm security policies and governance standards
• Define and drive firmwide AV and collaboration training strategy in partnership with Learning & Adoption and training teams
• Develop core training materials, playbooks, and standards while leveraging training teams to execute firmwide delivery

Requirements

• 4+ years directly applicable experience (e.g., managing enterprise collaboration platforms or conferencing environments)
• Experience designing and managing Zoom enterprise environments
• Strong understanding of Zoom Rooms, Webinars, and enterprise collaboration ecosystems
• Experience supporting executive-level meetings and high-visibility events
• Strong troubleshooting, documentation, and platform governance skills
• Ability to coordinate support across multiple offices and time zones
• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• Bachelor’s degree preferred

Benefits

• Health insurance
• Health savings account (with applicable medical plan)
• Dental
• Vision
• Health and/or dependent care flexible spending accounts
• Pre-tax commuter benefits
• Life insurance
• AD&D
• Long-term care coverage
• Backup care for children and/or adults
• Other parental support benefits
• Firm-paid life insurance
• AD&D
• LTD
• Short term medical benefits
• 21 days of Paid Time Off (PTO)
• 10 paid holidays each year
• Generous parental leave
• Fertility benefits