Designing and executing strategic programs that drive product intensity and multi-product customer retention within our SMB customer base
Leading a team of marketers who analyze customer data, design targeted cross-sell strategies and campaigns
Transforming customer insights into differentiated interventions that increase ARPU, enhance customer lifetime value, and reduce churn
Collaborating with cross-functional partners to develop integrated strategies
Owning the complete cross-sell portfolio strategy
Working closely with frontline teams to identify customer pain points

5-7 years in strategic marketing, product management, operations, or program management
Experience executing key strategic initiatives, launching campaigns, or managing pricing/product decisions.
Familiarity with analytics tools and customer insights
Experience with segmentation modeling, customer journey mapping, or analytics platforms that inform strategic decisions
B2B, SMB, or subscription-based business experience

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Manager, Small Business Product Intensity – Cross-sell Team

Key skills