Key skills
AgileLeadershipCommunicationCollaboration
About this role
Role Overview
- The Tribe Lead’s responsibilities focus on driving actions that secure profitability, enable sustainable services, and ensure delivery excellence across the Tribe’s project portfolio.
- Monitor direct margin across the Tribe’s projects, track performance, and take corrective actions when delivery capacity and financial results are not aligned.
- Engage regularly with clients, review project outcomes, and ensure feedback is collected, acted on, and reflected in improved delivery performance.
- Define project staffing needs, validate role fit, and ensure people are briefed on customer expectations and outputs, in collaboration with Chapter Capability Managers.
- Oversee project setup and execution, ensure risks are identified and mitigated early, and verify that Chapter best practices, processes, and tools are consistently applied.
Requirements
- 7+ years of experience in IT services, including at least 3 years in delivery or people leadership roles
- Proven experience managing delivery portfolios exceeding EUR 2M in annual revenue and leading teams of 25+ professionals
- Strong client exposure, with demonstrated experience working with European enterprise clients, preferably within the Retail domain
- Solid understanding of delivery governance and operational frameworks, including Agile and PMO
- Excellent communication skills with full professional proficiency in English (C1 or higher) and German is a plus (C1 or higher)
Benefits
- Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.
- Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalized fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
- Work-Life Fusion: Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
- Emotional Wellbeing: To maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
- Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.