Sales Systems Analyst

Role Overview

• Analyze Seller‑Facing Systems & Workflows
• Analyze seller‑facing systems, workflows, automation, and AI use cases to understand how sales execution happens day to day.
• Identify gaps, friction, duplication, or low‑value activity within seller workflows and system touchpoints.
• Support the documentation and maintenance of standard workflows, entry and exit criteria, and execution guardrails.
• Tooling, Automation & AI Support
• Support the lifecycle of seller‑facing tools, automation, and AI use cases through analysis during intake, pilots, and scale or retire decisions.
• Analyze signal quality, automation effectiveness, and manual effort to identify opportunities to simplify seller workflows.
• Surface system risks, data gaps, or adoption issues and recommend improvements.
• User Administration (Sales Ops–Owned Systems)
• Support user access administration for Sales Opsowned tools (provisioning, changes, and deactivation) using rolebased access where applicable.
• Maintain user roles and permission sets; complete periodic access reviews and follow documented approval processes.
• Coordinate with IT/Security on identity and access topics (e.g., SSO/MFA), licensing, and audit/compliance needs.
• Document access request workflows and admin runbooks; contribute to onboarding and support knowledge base articles.
• Triage accessrelated issues and escalations; identify recurring issues and recommend process improvements.
• Performance Analysis & Insights
• Track and analyze workflow‑, tool‑, and system‑level metrics to identify trends and execution breakdowns.
• Combine quantitative data with seller and manager feedback to generate actionable insights.
• Prepare analysis and recommendations to support prioritization and improvement discussions with senior stakeholders.
• Cross‑Functional Collaboration
• Partner with Sales Operations, Marketing Ops, Enablement, IT, and Field teams to support consistent system‑enabled execution.
• Partner with Sales Enablement to support the delivery of targeted, high‑impact training that reinforces system workflows and drives seller adoption.
• Contribute analysis and documentation that aligns teams around shared system definitions and execution expectations.

Requirements

• Experience in sales operations, systems analysis, analytics, or commercial program support.
• Post-Secondary Degree in Computer Science, Business Administration, Engineering or other relevant field or work experience.
• Strong analytical and problem‑solving skills, with the ability to turn data and feedback into clear, practical insights.
• Leads with curiosity and demonstrated motivation to acquire knowledge stay ahead of technology trends
• Experience analyzing account lists, segmentation, and performance data.
• Familiarity with CRM platforms, automation tools, and analytics solutions.
• Strong collaboration and communication skills across technical and non‑technical teams.
• Empathy for seller workflows and real‑world execution challenges.
• Comfort working in evolving, ambiguous environments where systems and processes are continuously improving.

Benefits

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program