Serve as SME Workday transactions and primary escalation point for complex HR service and employee records issues
Assist with issues found in the education or background verification processes and work with HireRight for resolution, as needed
Maintain and update employment files
Perform troubleshooting on a variety of issues that may extend beyond the reach of traditional HR, requiring the ability to network cross-functionally and leverage relationships to support business needs
Respond to a wide variety of questions concerning data processing, employee personnel files, unemployment, and subsidiary mirror processes
Manage and resolve advanced HR transactions across the employee lifecycle (e.g., transfers, promotions, compensation, terminations, benefits)
Ensure accuracy and integrity of HR data across systems (e.g., Workday, Costpoint)
Monitor case management workflows (ServiceNow) to ensure timely, high-quality resolution
Partner cross-functionally with HR, IT, Legal, Payroll, and business stakeholders to troubleshoot and resolve issues
Support audits, compliance activities, and employee records management (personnel, medical, immigration, legal)
Partner with Manager to lead or support projects by translating requirements into actionable plans and tracking execution
Identify process improvement opportunities and help implement scalable solutions
Provide guidance, training, and day-to-day support to team members

Must have experience with Workday HCM and HR Operations
Strong analytical and problem-solving skills with the ability to resolve complex issues independently
Excellent written and verbal communication skills
Proven ability to manage multiple priorities in a fast-paced environment
Experience delivering high-quality customer service and handling escalations
Ability to influence without formal authority and collaborate across teams
Willingness to provide occasional after-hours support
US citizenship is required and able to obtain security clearance as needed
Education/experience: Bachelor’s degree with 2+ years of HR operation experience; OR Associate’s degree with 4+ years of HR operation experience; OR High school diploma/equivalent with 6+ years of HR operation experience

Lead, HR Manager Services – Employee Records

Key skills