Continuous Improvement Manager

Role Overview

• Identify, design, and implement CI projects that enhance operational performance and customer experience.
• Take the lead role in all aspects of the project lifecycle.
• Deliver a monthly project update on all inflight projects/CI improvement initiatives to the CI Champion Board flagging risks, issues, and decisions for prioritisation.
• Ensuring all projects / improvements have a detailed project plan supported by high level milestones to enable measuring project progress to plan
• Ensuring all projects / improvements have the right level of project collateral in place
• Set up, facilitate, host, and carry out administration tasks of the CI Champion Board (included by not limited to; meeting summary (minutes), actions and ensuring any follow up support following CICB where it’s been noted during the session.
• Identify risks and issues related to CI projects and implement mitigation strategies.
• Own and manage the plan for all agreed improvement activities assigned to workstack.
• Engage with internal and external stakeholders to understand requirements, manage expectations, and ensure alignment with business objectives.
• Monitor and report on improvement outcomes, ensuring benefits are realised and documented.
• Cross-Functional Collaboration
• Work closely with other departments both internally within the National Highways and externally to understand their project needs and provide support.
• Translate business requirements into actionable tasks and projects.
• Use data analysis to identify improvement opportunities and present findings to non-technical audiences.
• Coach and train CI and BI champions on the account
• Drive a CI culture through the SMT and broader operational teams
• Manage and implement the end to end Business Process Management (BPM) framework across all National Highways functions.
• Develop and support the maintenance of process catalogues across all functions in National Highways ensuring there is a direct linkage to the account.

Requirements

• Desired: Degree-level education
• Desired: Recognised CI/Process Improvement qualification (Lean, Six Sigma, BPM)
• Desired: Project/change management certification (PRINCE2, Agile)
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong communication skills, both written and verbal, with the ability to present insights to non
• technical audiences.
• Delivery / outcome focused
• Takes personal accountability and ownership
• Track record of delivering projects successfully
• Ability to analyse complex processes and simplify into actionable improvements
• Ability to influence and collaborate across functions

Benefits

• Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Shine in your career with advancement opportunities
• Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further days.
• Generous pension scheme, with extra contributions from Amey
• Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey