Regional Operations Manager

Role Overview

• Provide effective leadership and direction to profit centers within the assigned region, fostering a culture of excellence, teamwork, and accountability
• Drive, maintain, and evangelize the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within their assigned region
• Serve as the primary point of contact for the local and regional client representatives within the region, ensuring clear communication, understanding of operational needs, and alignment of services to exceed expectations
• Monitor and evaluate the operational performance of each profit center within the region, implementing strategies to optimize productivity and quality of service
• Ensure adherence to Riverstone's client blueprints and operational standards across all sites within the region, driving consistency in processes, procedures, and service offerings
• Take ownership of the financial performance of the assigned sites/profit centers
• Conduct regular onsite performance reviews and analysis of key metrics, identifying trends, areas for improvement, and implementing corrective actions as necessary to meet or exceed targets.
• Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities
• Proactively identify and mitigate operational risks within the region, ensuring compliance with regulatory requirements, health and safety standards, and company policies
• Travel to all assigned profit centers on a regular basis based on the operational demands of each location
• Conducts and/or participate in regional client/customer meetings as needed
• Provides and ensures local site leadership coverage when needed
• Perform other duties as assigned

Requirements

• Bachelor's degree in business administration, Operations Management, or related field preferred
• 3-5 years of progressive experience in operations management, with a proven track record of success
• Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, stakeholders, and team members
• Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives
• Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability
• Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve business goals
• Flexibility to travel within the assigned region and work evenings or weekends as needed.

Benefits

• Health insurance
• Professional development opportunities