Analyze, interpret, and validate client requirements to plan for client solution delivery prior to collaborating with downstream functional teams.
Partner and build strong relationships with clients and cross functional teams to support operational changes throughout the client lifecycle.
Effectively convey diverse client needs internally, driving the resources needed for successful solution delivery.
Ability to explain technical concepts confidently to non-technical audiences; familiarity with healthcare terminology.
Lead meetings and conference calls with clients and internal partner teams.
Mentor and coach team members to facilitate successful achievement of team goals.
Lead and support projects that aim to improve the client lifecycle to achieve scalability and automation.
Manage multiple projects simultaneously, assisting team to deliver on time.
Use organization wide and departmental KPIs to drive prioritization and decision-making.
Ensure client satisfaction through follow-up and thorough communication.
Create and manage customer-specific materials and process artifacts.
Complete ownership on the execution of projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project.
Requirements
4 years minimum (preferred) of professional implementation and/or direct project management experience
3+ years preferred of client facing experience
Possess strong end to end operational knowledge to act as a subject matter expert for all operational client needs
Excellent interpersonal communication skills, communicating and working with clients and internal partners (Technical Data Teams, Sales, Marketing, Client Management, etc.); ability to communicate with both upper management and less experienced team members
A creative and solution-oriented mindset with excellent problem-solving skills, to understand and respond to new and diverse client and project needs
Experience with healthcare, health benefits, health and wellness, health plans or health systems
The ability to work effectively and efficiently across multiple projects and balance competing priorities cross-functionally
A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goals
The ability to identify needs, jump in, and work independently and be a team player to support larger team initiatives as needed
Keen attention to detail / strong technical understanding
Experience working with all levels within a client organization; from the strategic to the tactical
Experience leading meetings and presentations
PMP Certification is a plus, but not required
Multi-lingual is a plus (proficient in English)
Bachelor’s Degree from an accredited college/university, Master’s Degree is a plus.