Service Excellence: Own the Jira Service Management queue, ensuring hardware and software requests are resolved with speed and a smile.
Identity & Platform Admin: Act as a key administrator for our core suites, including Okta , Google Workspace , Jira , and Confluence.
Lifecycle Management: Lead the end-to-end onboarding and offboarding process. You’ll ensure new joiners are ready for Day 1 and that security is maintained when departures occur.
Apple Fleet Management: Use Jamf Pro and Apple Business Manager to keep our macOS devices secure, updated, and perfectly configured.
Asset Mastery: Maintain a source of truth for our hardware inventory, ensuring our tracking sheets and MDM tools are always in sync.
Knowledge Sharing: Build out our internal and self-service "How-To" guides in Confluence to help the whole company scale.

Experience: 3 to 5 years in a dedicated IT Support or Helpdesk role.
Education: Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
The Apple Expert: Strong familiarity with the macOS ecosystem and hardware troubleshooting.
Tech Stack: Practical knowledge of Jamf Pro , Okta , Google Workspace , and Jira/Confluence.
Network Savvy: Experience configuring and troubleshooting UniFi or similar networking tools.
Communication: Excellent verbal and written English (mandatory); you can explain complex tech to non-techies with ease.

Hybrid Flexibility: Enjoy the best of both worlds with a mix of remote work and on-site collaboration in our Paris office.
Impact: You aren't just a number; you are the go-to person for our team’s productivity.
Fast-Paced Growth: Work in a dynamic environment where priorities shift quickly and no two days are the same.
Culture: We are a team that values a customer-centric mindset and a "team player" attitude above all else.
A start-up spirit supported by a large Group.
The opportunity to revolutionize the uses of mobility with us!
A neat integration to start well.
Lots of possibilities for development.
Collaboration with multidisciplinary and international teams.
International projects to perfect your background!
An attractive salary.
A Swile card to enjoy all the restaurants around you!
A mutual insurance financed at 60% and a providence in case of hard times financed at 100%!
An access to our E-Learning platform 📚 : for the development of languages and other skills.
No-meetings days to boost your efficiency!
Table football battles to relax ⚽️

IT Support

Key skills