CCTV Support Technician

Role Overview

• Troubleshoot and fix CCTV Camera Solutions and Access Control Systems
• Support Installation Projects
• Pulling cameras into systems
• Troubleshooting camera issues remotely
• VMS and Access Control Support (as needed)
• Assist in the lab to configure cameras and program VMS/Access Control software (as needed)
• Support field service technicians
• Work with vendor/manufacturer support to resolve issues
• Create/edit access groups in Genetec
• Perform Genetec system software upgrades
• Schedule service techs and can change the schedule if needed
• Ensure SOAR board is updated
• Update project SPEC sheet as needed
• Respond to all tickets that come in throughout the day
• Resolve any tickets that can be done remotely
• Assign tickets to service technicians that will require site visits
• Create badges in Genetec for Skyline employees
• Update High5 with appropriate comments and billing information
• Perform system upgrades
• Ensure customer follow-ups are completed in a timely fashion

Requirements

• Experience in CCTV systems 3+ years
• Experience in Access Control systems 3+ years
• High School Diploma/GED
• Proficient in Microsoft Outlook, Excel, Word, and Visio
• Verbal/Written Communication
• Customer Service Skills
• Certifications Genetec, ONSSI, Identicard, Milestone, Feenics
• Extensive knowledge of all VMS and Access Control Software that Skyline uses
• Networking knowledge
• Network layout
• Port Forwarding
• Firewalls
• VPN
• VLANs
• Subnets

Tech Stack

• Firewalls

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• FSA Plan
• Paid Time Off
• 401K Retirement Savings Plan
• Training & Tuition Assistance
• Disability & Life Insurance