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CCTV Support Technician at Skyline Technology Solutions | JobVerse
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CCTV Support Technician
Skyline Technology Solutions
Website
LinkedIn
CCTV Support Technician
Glen Burnie, Maryland, United States of America
Full Time
15 hours ago
$35 - $43 USD
No Visa Sponsorship
Apply Now
Key skills
Firewalls
Communication
About this role
Role Overview
Troubleshoot and fix CCTV Camera Solutions and Access Control Systems
Support Installation Projects
Pulling cameras into systems
Troubleshooting camera issues remotely
VMS and Access Control Support (as needed)
Assist in the lab to configure cameras and program VMS/Access Control software (as needed)
Support field service technicians
Work with vendor/manufacturer support to resolve issues
Create/edit access groups in Genetec
Perform Genetec system software upgrades
Schedule service techs and can change the schedule if needed
Ensure SOAR board is updated
Update project SPEC sheet as needed
Respond to all tickets that come in throughout the day
Resolve any tickets that can be done remotely
Assign tickets to service technicians that will require site visits
Create badges in Genetec for Skyline employees
Update High5 with appropriate comments and billing information
Perform system upgrades
Ensure customer follow-ups are completed in a timely fashion
Requirements
Experience in CCTV systems 3+ years
Experience in Access Control systems 3+ years
High School Diploma/GED
Proficient in Microsoft Outlook, Excel, Word, and Visio
Verbal/Written Communication
Customer Service Skills
Certifications Genetec, ONSSI, Identicard, Milestone, Feenics
Extensive knowledge of all VMS and Access Control Software that Skyline uses
Networking knowledge
Network layout
Port Forwarding
Firewalls
VPN
VLANs
Subnets
Tech Stack
Firewalls
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
FSA Plan
Paid Time Off
401K Retirement Savings Plan
Training & Tuition Assistance
Disability & Life Insurance
Apply Now
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