We are looking for IT / Field Support Technician for our client in North Seattle, WA
Job Title: IT / Field Support Technician
Job Location: North Seattle, WA
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
Responsibilities:
- Test, identify, repair, resolve, and document end-user technical issues across desktops, laptops, printers, and smart devices (iPhone, iPad, PDAs).
- Perform break-fix support, troubleshoot software issues, and reimage systems and hard drives.
- Execute IMACD activities including installations, moves, additions, changes, and decommissioning.
- Perform data backup and restoration along with related system administration tasks.
- Provide hands-on support for Service Desk and Remote Desktop teams.
- Assist in incident and problem management, ensuring timely resolution.
- Take ownership of support issues through to closure.
- Categorize, prioritize, and track incidents and service requests using ticketing systems.
- Move and manage equipment related to escalated incidents and service requests.
- Conduct asset inventory and maintain hardware/software records.
- Recommend and perform system upgrades to ensure optimal performance and longevity.
- Coordinate with procurement for purchasing hardware and software.
- Maintain spare parts inventory and manage disposal processes.
- Support trade shows including setup, testing, training, logistics, and maintenance of equipment.
- Provide on-call support for high-priority incidents (P1 & P2) as required.
- Adhere to SLAs for ticket response and resolution.
- Troubleshoot basic networking issues including DHCP, DNS, IP addressing, and subnetting.
- Support wireless LAN, Ethernet, and desktop configuration issues.
- Provide technical support for events such as town halls, board meetings, and conferences.
- Deliver smart hands support for rack and stack of servers, storage, network, and firewall equipment.
- Support IDF/MDF operations including console access, UPS monitoring, cooling alerts, PDUs, and cabling.
- Coordinate with third-party vendors for complex or OEM-related issues.
Required Skills And Experience:
- 7 10 years of experience in field support or related IT roles.
- Strong experience with Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Proficiency in Microsoft Windows OS installation and troubleshooting; Mac OS experience is a plus.
- Knowledge of mobile operating systems including iOS, iPadOS, and Android.
- Strong break/fix experience with desktops, laptops, workstations, printers, and handheld devices.
- Broad IT knowledge including networking, servers, and telecommunications.
- Experience with ticketing systems and incident management processes.
Preferred Qualifications:
- Experience supporting collaboration tools such as Cisco, Avaya, Logitech, or Microsoft Teams Rooms.
- Familiarity with enterprise infrastructure environments and hardware support.
Soft Skills:
- Strong customer service skills with the ability to support diverse user groups.
- Excellent written and verbal communication skills.
- Detail-oriented and self-motivated.
- Ability to multitask and work under pressure.
- Strong organizational and problem-solving skills.
- Ability to work independently and as part of a team.
- Willingness to undergo background security checks.