Corporate IT Manager

Role Overview

• Supports IT operations and end users for hotels and associates in the field.
• Defines equipment needs of computer systems hardware and assists in the acquisition of IT equipment.
• Prepares and maintains IT equipment inventory for the company.
• Prepares and maintains Software License inventory for the company.
• Contracts with management specialists, technical personnel, or vendors to solve problems.
• Performs and Reports on IT Audits.
• Analyzes workers job duties and workers’ technical skills and recommends training.
• Prepares proposals of systems analysis, programming, and computer services.
• Assists staff to diagnose and solve computer equipment problems through on-site or remote assistance.
• Travel on business is required.

Requirements

• 3-5 Years of end user support and Information Technology experience
• Comply with all written and stated company ethics and safety policies and procedures.
• Report all unsafe and unethical violations to the immediate supervisor or Human Resources.
• Five or more years of IT support experience providing end-user phone support, installing, upgrading, troubleshooting, and repairing computer equipment in a network environment.
• Three or more years of server and network troubleshooting experience.
• Strong customer service orientation. (More important than technical prowess)
• Experience with desktop integration to Active Directory.
• Working knowledge of local area network administration including protocols and standards, switching, routing and firewall configuration.
• Working technical knowledge of anti-virus, multi-factor authentication, and other cybersecurity practices for end user technology
• Associates or Bachelor’s Degree in related field.
• Microsoft Certified Fundamentals: Azure Desired.
• Must be resourceful and able to take the initiative in a dynamic environment.
• Ability to effectively and efficiently troubleshoot technical problems.
• Advanced knowledge of current Microsoft desktop and server operating systems.
• Advanced knowledge of Google G suite or Office 365 applications.
• Experience supporting mobile devices such as tablets, phones, and PCs
• Strong written and oral communication skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and a self-starter.
• Strong interpersonal, written and oral communication skills.
• Ability to communicate with immediate supervisor and other team members in order to receive/direct all work instructions and express any questions or concerns as required.
• Keen attention to detail.

Tech Stack

• Azure
• Cyber Security
• Switching

Benefits

• All associates must maintain a neat, clean, and well-groomed appearance per Company Standards
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the business.