Senior Client Success Manager
India
Full Time
4 hours ago
$40,000 - $45,000 USD
No Sponsorship
Key skills
CRMProject ManagementCommunication
About this role
Role Overview
- Lead, mentor, and oversee a team of 3–4 Account Managers handling multiple client portfolios.
- Oversee all client communications to ensure consistency and professionalism.
- Monitor key performance indicators such as retention rate and SLA adherence.
- Work closely with Operations, HR, and Technical teams to ensure smooth execution of processes.
Requirements
- Bachelor’s degree (Master’s preferred) in Business Administration, Marketing, or related field.
- 3–4 years of experience leading Account Managers or Client Success teams.
- Strong communication, analytical, and decision-making skills.
- Proficiency in CRM and project management tools (Zoho, Asana, Slack, Google Workspace).
Benefits
- Health insurance
- Flexible work arrangements
- Paid time off
- Professional development opportunities