Key skills
JavaKotlinPythonSQLRESTfulCommunicationCollaboration
About this role
Role Overview
- Customer support: Respond to user inquiries about the product and assist with hardware installations
- Customer feedback: Compile and relay important requests and recurring issues to Product & Engineering
- Support our onboarding trainers during installations
- Actively improve technical support and technical onboarding processes
- Troubleshooting and problem resolution to minimize downtime and maximize performance
- Configuration of software and hardware at HQ
- Administrative tasks: device management, MDM
Requirements
- Enjoy helping customers and explaining technical issues clearly
- Strong communication skills and a team-oriented mindset
- Willingness to work in a dynamic startup environment and adapt flexibly to new challenges
- Fluent German (for customer support)
- Advantageous (not required): fluent Italian or French
- Experience in technical support, IT support, or setting up hardware and software (e.g., devices, POS systems, clinical IT, etc.)
- Basic understanding of networks (routers, IP addresses, LAN vs. WLAN)
- Some experience in backend development (e.g., Python, Java, or Kotlin)
- Basic knowledge of databases and SQL
- Understanding of RESTful APIs
- Experience with hardware integrations or local networks
- Startup experience
Tech Stack
- Java
- Kotlin
- Python
- SQL
Benefits
- Attractive compensation package and development opportunities
- 30 days paid vacation
- Modern office in central Berlin
- Significant scope to shape the role during an early growth phase
- Close collaboration with Product, Engineering, and Onboarding
- Visible impact on the scalability of our processes
- Unique learning opportunity