Service Delivery Engineer will have the ability to qualify, troubleshoot, and resolve or escalate issues from clients that contract with e Group Enabling Technologies for their managed solutions.
Support Azure, Office 365, Intune\Endpoint Manager, Microsoft Teams, Skype for Business Online and on-premises network troubleshooting, server, workstation, and end user support.
Develop relationships with key IT customer team members to help them achieve their goals.
Monitor and manage simple to complex Microsoft cloud and on-premises infrastructure solutions.
Review and update technical documents to maintain current and future cloud platforms.
Administer Microsoft Azure to meet our customers’ technical, security, and business needs for apps/workloads.
Monitoring, acting on planned/unplanned outage notifications.
Facilitation of meeting ongoing security and compliance requirements.
Supporting processes for Office 365 license assignment, altering, and removal with end users.
Provide input to continuous service improvements.
Provide management for the product offerings around Microsoft E3/E5 Suite, Active Directory, Exchange, Microsoft Skype for Business and Teams with Voice, Poly, AudioCodes.
Escalate tickets and work with vendors and partners.
Work with other e Group Enabling Technologies engineers and partners to grow the business and prepare for future customer needs.

Bachelor’s Degree in Computer Science, or a similar field.
2+ years of relevant Managed Services and/or Consulting /IT experience
1+ years of relevant Microsoft Azure\M365 design, support, or delivery experience
Experience with MSP toolsets preferred (RMM, etc.)
Experience with PowerShell Scripting, particularly for Microsoft Applications/Azure products
Experience with provisioning a virtualized cloud service environment
Experience with Windows Servers\Desktop OS, and Active Directory
Knowledge of infrastructure solutions, especially in relation to Microsoft solutions, system security, enterprise directories, and cloud technologies.
Knowledge of current IT market challenges/initiatives (Cloud, Virtualization, Mobility, BYOD, UC)
Intermediate knowledge of networking, including DNS, TCP/IP, VPN, Switches, Firewalls
Excellent customer service, effective verbal, and written communication abilities
Knowledge of Azure IaaS and/or Azure Networking Stack
Knowledge of Microsoft Defender Suite (Endpoint, Identity, M365, Cloud Apps)
Knowledge of Microsoft Endpoint Manager and Intune
Knowledge of Power BI and Microsoft Azure reporting as plus
Ability to obtain and maintain vendor professional certifications as necessary to achieve company/departmental goals

Service Delivery Engineer

Key skills