Field Service Technician

Role Overview

• Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
• Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
• Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
• Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
• Build working relationships with customers and develop informal communication channels with customer account at the local level.
• Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
• Maintain an appropriate parts inventory as well as parts record keeping.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.

Requirements

• Clean Driving License required
• High School Diploma or equivalent years of related experience
• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support
• Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
• Excellent interpersonal skills/customer relationship skills required.
• High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
• High level of personal integrity; Support and promote teamwork and cooperative effort.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.

Benefits

• Offers of employment are conditional upon passage of screening criteria applicable to the job.
• EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.