Account Manager

Role Overview

• Maintaining and developing long-term relationships with key stakeholders and decision makers.
• Achieving financial targets set for the client based on ongoing growth monitoring of client portals with a view on increased monthly growth in tracked reporting.
• Providing training sessions and other support to clients where necessary.
• Being responsible and accountable for applicable commercial related matters.
• Overseeing the service delivery from all relevant teams to ensure that the company is adhering to contractual and service agreements.
• Maintaining internal and external knowledge transfer by understanding the clients’ business models and delivering training on product functionalities, new features and payment methods.
• Prioritizing and developing client product or service requests by handling reporting and ticketing request accordingly.
• Working with internal teams to ensure an effective delivery date of products and services including the launch of new clients across our Platform partners.
• Reviewing customers’ portfolio and traffic to improve the services they have and help them meet and exceed revenue targets.
• Conducting regular review reports as specified by the Head of Account Management for both internal and external stakeholders.
• Reviewing and analyzing data in order to identify key trends in the market.
• Upselling, negotiating and reviewing new product and service contracts as well as ensuring that those products and services are delivered.
• Solving customer needs in a proactive manner and search for development opportunities related to payments, markets, and available areas for clients to move into which fit in with the company's long-term growth plan.
• Constantly improving on industry knowledge including payments, player account management platforms, and company products and services including platform and systems.
• Occasionally communicating with clients and team members outside of office hours when necessary.
• Traveling to events when necessary, including major gaming events, acting on behalf of the AM team.

Requirements

• Must be based in Malta.
• At least one year experience in the iGaming industry (B2B and B2C).
• Data-driven with a focused approach in achieving critical business objectives.
• Experience in delivering client-focused solutions based on customer needs by defining and tracking account metrics and KPIs.
• Proven ability to manage multiple projects at a time while displaying great attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Strong problem-solving skills.
• Business driven with a friendly approach.
• Great networking skills – online and in-person.
• Able to travel frequently as needed.
• Fluent in spoken and written English (other languages would be advantageous but not mandatory).

Benefits

• Competitive salary and benefit package
• Hybrid working environment
• Modern Office