Digital HR Specialist

Role Overview

• Act as a subject matter expert in two or more SAP SuccessFactors modules
• Provide first‑ and second‑level support, managing standard and complex HR cases, escalations, and service requests
• Perform root cause analysis to resolve recurring issues and prevent future incidents
• Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements
• Assess, challenge, and translate functional and technical change requests into scalable and compliant solutions
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation
• Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint
• Apply AI tools (Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least 5 years of relevant experience in HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning)
• Proven experience with ServiceNow HR Service Delivery is required, including hands-on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least one SAP SuccessFactors certification is required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills in English
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

Tech Stack

• ServiceNow

Benefits

• A fast-paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross-functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry
• Competitive salary and benefits package