Manage legal disputes in Italy – covering customer complaints, pre‑litigation matters, litigation, and regulatory disputes
Work closely with internal stakeholders to reduce dispute risk and improve customer outcomes
Coordinate with external counsels and relevant authorities
Provide pragmatic legal advice across the dispute lifecycle
Help ensure the Bank’s dispute handling processes remain fully compliant with Italian and EU regulatory requirements
Contribute to strengthening dispute prevention, governance and customer‑centric resolution routines in a high‑velocity digital environment

Law degree from a recognized university
5+ years of experience in a law firm or in-house legal department, preferably within consumer credit, payments, banking regulation, or other highly regulated financial services sectors
Strong grounding in Italian civil and consumer law, commercial contracting, financial services regulation, and EU frameworks such as GDPR
Excellent legal drafting and analytical abilities; strong issue‑spotting; ability to prioritize and balance legal and commercial considerations
Strong communication skills and a collaborative, solutions‑oriented approach
Italian (fluent/native) and English (professional working proficiency) language skills required

Legal Counsel, Italian-speaking

Key skills