Serving as the primary point of contact for all WAN access requests, focusing on cellular requests and directing Satcom requests as needed.
Ensuring connectivity is delivered efficiently, consistently, and with control, using approved services and suppliers, while also supporting broader WAN access activities where applicable.
Providing responsive, solution-focused service delivery in a fast-paced, dynamic environment.
Prioritising operational agility, user responsiveness, and capability evolution while maintaining governance and compliance.

Demonstrable experience delivering or supporting cellular or WAN connectivity services.
Working knowledge of 4G/LTE and 5G public cellular services (architecture, deployment, typical use cases).
Proven ability to manage service requests, track delivery status, and produce clear operational reports.
Comfortable working in fast-paced, dynamic environments with changing priorities and emerging issues.
Strong organisational and communication skills; able to interact professionally with users, suppliers, and internal teams.
Basic proficiency in Office automation, notably Excel, Word, and email-based workflow management.
Desirable (not essential) familiarity with secure or regulated environments (government, defence, finance sectors).
SFIA Level 4 capability in Service Management, Customer Relations, or Incident Management.
Project or programme management experience.
Knowledge of commercial telco models (contract terms, SLA construction, cost models).
Experience with service portal tools or ticketing systems.
Familiarity with UK government procurement frameworks or MOD operating models.
Experience working with telecoms suppliers and managed service providers.

We are committed to building a flexible, inclusive, and enabling company. Our aim is to create a diverse team of talented people with unique skills, experience, and backgrounds, so please apply and come as you are!
We also recognise the importance of flexible working and support this wherever we can. We typically operate a flexible, hybrid-working model, with an average 3 days in the office each week (dependent on the role).
We welcome the opportunity to discuss flexibility, part-time working requirements and/or workplace adjustments with all our applicants.
Rowden is a Disability Confident Committed company, and we actively encourage people with disabilities and health conditions to apply for our roles. Please let us know your requirements early on so that we can make sure you have everything you need up front to help make the recruitment process and experience as easy as possible.
Finally, if you feel that you don’t meet all the criteria included above but have transferable skills and relevant experience, we’d still love to hear from you!

Communication Systems Coordinator

Key skills