Allocate studies in line with clients’ service level agreement (SLA) and radiologists’ skill mix and availability
Maintain accurate client activity logs
Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
Respond to all client and radiologist queries and requests
Ensure reports are in line with turnaround time requirements
Collaborate within operations team to ensure smooth transition and coverage of all work
Action tasks set by radiologists via our systems and email
Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
Taking on ad-hoc tasks and operational projects, as requested

Quick and effective problem-solving skills, especially in high-pressure situations
Ability to make informed decisions to address issues promptly and efficiently
A customer-centric approach with a focus on providing exceptional service to clients and clinicians
Excellent verbal and written communication skills
Strong ability to interact with clients, radiologists, and other professionals to facilitate smooth workflows and promptly address any issues
Highly organized with the ability to prioritise tasks efficiently
Capability to manage multiple clients and maintain accuracy and attention to detail
Strong commitment to maintaining high-quality standards and meeting turnaround time
Experience in healthcare or radiology department management, preferably with exposure to teleradiology operations
Demonstrated understanding of radiology imaging modalities, protocols, and procedures (education will also be provided)
Proficiency in understanding teleradiology software (i.e., PACS)
Bachelor’s degree preferred
Service and operational background

20 days of annual leave, in addition to bank holidays (increasing with length of service)
Access to NHS Discount Scheme
Career progression opportunities within a growing organisation
A collaborative and inclusive team culture across clinical and technical functions

Operations Coordinator

Key skills