Operations Manager – Sales & Service

Role Overview

• CONTROL END-TO-END PROCESSES – Every customer case has a clear status and a defined next step.
• DRIVE SALES & TECHNICIANS – Influence without formal disciplinary authority.
• CUSTOMER CALLS – Follow up on open quotes and prevent cancellations during the statutory withdrawal period.
• HANDLE ABSENCES – Salesperson sick or on vacation? You step in immediately.
• ORGANIZE ONBOARDING – New technicians are onboarded via standardized group calls.

Requirements

• PROCESS OWNERSHIP – You have at least 2 years' experience owning an end-to-end process.
• PHONE-FIRST ATTITUDE – You pick up the phone before you start typing.
• INFLUENCE WITHOUT HIERARCHY – You have guided experienced colleagues without being their formal manager.
• 50+ CASES IN PARALLEL – You have a system for managing many concurrent cases with multiple stakeholders and deadlines.

Benefits

• REAL RESPONSIBILITY – You own the complete process.
• SHORT DECISION PATHS – You work directly with Sales Leadership and Executive Management.
• MEASURABLE RESULTS – You will be assessed against concrete metrics: response times, cancellation rate, conversion, and utilization.
• PERFORMANCE-BASED COMPENSATION – Competitive starting salary. Those who deliver results can quickly earn above-average pay through salary adjustments and a quarterly bonus tied to concrete KPIs.
• HYBRID WORKING – On-site presence for the first 90 days, then hybrid.