Lead Business Analyst – Digital

Role Overview

• You will be client facing and work as part of a cross functional team including designers, product managers, technologists and quality assurance engineers.
• The types of projects are varied, from websites and apps to marketing and data-focused products.
• You will typically work in one of two phases:
• Discovery: helping our clients shape large digital products and technology projects, understanding the scope, technology and delivery approach, as well as the business case and rationale for investment.
• Delivery: working as part of a team to build and deploy products for our clients.
• In this type of project, you will typically be responsible for running workshops, and creating documentation, and user stories, and other artefacts throughout the ready for development lifecycle.
• We value curiosity, clarity and attention to detail as the core capabilities of all members of our Product team. If this sounds like you, we would love to hear from you.
• Running and attending workshops with clients, partners and vendors to gather inputs and information that contribute to solving client problems.
• Producing documentation including detailed user stories, user story maps, process flows (BPMN would be ideal), traceability matrices, data dictionaries, data flows, workflows (BPMN 2.0 would be ideal), capability maps, context diagrams, wiki pages, requirements documents, and integration specifications and user stories.
• Producing and contributing to client-facing slide decks and documents to help bring clarity to complex problem spaces.
• Data analysis activities to support product requirements and key decision making.
• Working as part of a cross functional Agile team in the delivery of digital products.
• Attending and, at times, facilitating regular agile ceremonies such as sprint planning, stand-ups, retrospectives and showcases.
• Bring alignment between business objectives and value, user experience and technical delivery components.
• Continuously searching for ways to improve both client and internal processes.
• Mapping integrations and data flow experience required

Requirements

• 8+ years' experience in a Business Analysis or Product lead role, ideally working in an agency / consulting context
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams, and directly with clients. Strong understanding of Agile methodologies (Scrum/Kanban).
• Experience working with engineering teams on web, mobile app, and backend/API projects. Work closely with engineers on solution design, ensuring technical feasibility and alignment with architecture standards.
• Understand APIs, data flows, and system integrations across backend and frontend systems. Utilising and implementing core digital technologies including CMS, CRM, VMS, data warehouse & middleware systems. Familiarity with REST APIs, data models, cloud platforms (AWS or Azure), Node and Next Js.
• A passion for digital products and technology, strong problem-solving skills with a flair for finding innovative solutions.
• Competent in utilising documentation and diagramming tools such as JIRA, Confluence and Lucidchart / Visio.
• A working knowledge of accessibility standards such as WCAG, and experience including specific accessibility requirements in user stories, would be beneficial.
• Experience in viewing, querying and analysing data using tools such as Azure Data Studio, Power BI and Postman.
• Ability to quickly break down big blocks of product and functionality into the required relevant, outcome-based user stories.

Tech Stack

• AWS
• Azure
• Cloud
• JavaScript
• Node.js