Partner directly with MSO and CCS leadership to drive “North Star” operations initiatives.
Own ambiguous, cross-functional problems end-to-end—from diagnosis to execution.
Build and run the operating system for provider growth and CA adoption, including metrics, reporting, and accountability mechanisms.
Identify what’s broken (or missing), design solutions, and push them through to results.
Diagnose and fix breakdowns in provider activation, onboarding, and ongoing utilization of Clover Assistant.
Lead high-stakes projects, executive reporting, and board-level narratives.
Own execution across Product, Analytics, Growth, and Provider Success—ensuring priorities translate into delivered outcomes, not stalled initiatives.

A high-judgment operator who gets things done, fast and well
Comfortable with ambiguity; you don’t wait for clarity, you create it
Analytical and structured, you can break down complex problems and drive decisions
Strong communicator who can influence senior stakeholders, including executives
Likely background: consulting, Strategic Chief of Staff, or scaled operations leadership
Experience working across functions and driving outcomes without direct authority.

Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities, Reimbursement for office setup expenses, Monthly cell phone & internet stipend, Remote-first culture, enabling collaboration with global teams, Paid parental leave for all new parents, And much more!

Director, MSO Operation

Key skills